Refund eligibility
Eligibility should be determined by the booked package, payment status, cancellation timing and supplier conditions.
Support & policies
Refund Policy
A structured location for refund expectations and support routes.
Refund status
A future account workflow can show requested, approved, processing and refunded states. Until then, support should confirm the status directly.
Before publishing
Final refund timelines and payment-method rules must match the payment gateway and company processes before production launch.
Need help with a specific booking?
Contact our team and share the package or booking reference.