Before booking
Package-specific cancellation terms should be visible before payment and should reflect supplier and departure rules.
Support & policies
Cancellation Policy
Understand where cancellation information belongs in the booking journey.
Requesting cancellation
Customers should use support/contact routes with the relevant booking reference. A future backend phase can add a tracked cancellation workflow.
Before publishing
Do not publish generic percentages that do not match real supplier contracts. Final policy wording needs business and legal approval.
Need help with a specific booking?
Contact our team and share the package or booking reference.